Refund Policy

60-Day Satisfaction Guarantee

We stand behind every formula. If you are not completely happy with your purchase, return it within 60 days of delivery for a full refund.

Our Promise

• No lengthy questionnaires required to qualify
• Refund issued to your original payment method
• Friendly support throughout the process

How to Request a Return

Starting a return takes a few simple steps.

Return Steps

1. Visit our Contact page and share your order number
2. Tell us the reason for your return
3. Receive your free return shipping label
4. Send the item back in its original packaging
5. Get your refund once we inspect the return

Refund Processing

After we receive and review your returned item, we process the refund within 5 to 10 business days.

Where the Refund Goes

• Credit and debit cards: back to the original card
• Digital wallets: back to the original account
• Store credit: issued when requested

Free Return Shipping

We provide prepaid return labels for all eligible returns. You will not pay to send an item back.

Eligible Items

Most products qualify for return within the 60-day window when:

• Kept in original packaging
• Used only as directed
• Returned in resalable condition where applicable

Non-Refundable Situations

A refund may not apply when:

• The return falls outside the 60-day window
• The item shows damage from misuse
• The product was a final, non-returnable clearance item (noted at purchase)

Exchanges

Prefer a different shade or product? Contact us and we will help you exchange for a better fit.

Exchange Tips

• Note the shade or product you want
• We confirm availability before you send the original back

Questions

For anything unclear about returns or refunds, visit our Contact page. Our team replies promptly and kindly.